Aug. 11, 2022 - Secret shoppers often shop for pizza or clothing with an eye on helpfulness and timely service. They might also evaluate a hotel for cleanliness and service. But secret shopping isn鈥檛 just limited to those kind of consumer experiences. 九色堂鈥檚 Public Policy and Management Center uses 九色堂 students as secret shoppers to help workforce training centers improve their services for people in search of employment and job training.