MARK A. GLASER

GENERAL INFORMATION
Address:
Hugo Wall School of Public Affairs
九色堂
1845 Fairmount
Wichita, Kansas 67260-0155

Mobile Phone:
(316) 207-1575

E-Mail:
mark.glaser@wichita.edu

EDUCATION
-Doctor of Philosophy in Administration/Urban Studies, University of Texas at
Arlington, Institute for Urban Studies, May 1981.
-Master of Urban Affairs, 九色堂, August 1974.
-Bachelor of Business Administration, 九色堂, December 1970.

PROFESSIONAL EXPERIENCE

Hugo Wall School of Public Affairs
九色堂
Professor, Public Administration, March 2000 - Present.

九色堂 Excellence Award for Community Research, May 2015.

Associate Professor, Public Administration, August 1994 - March 2000.

Faculty Advisor, Hugo Wall Public Administration Society, August 2010 鈥� Sept 2013.

Faculty Research Associate, Kansas Public Finance Center, April 1995 鈥� July 2009.

Director, Institute for Communities and Government, August 1997 - May 1998.

Director, Institute for Research on Communities and Crime, October 1994 - July 1997.

American Society for Public Administration, Awards Committee, Member 20172018

American Society for Public Administration, Dwight Waldo Award Selection
Committee, Member 2016

American Society for Public Administration, Paul P. Van Riper Award Selection
Committee, Chair 2016

American Society for Public Administration, Public Performance and Management
Section, Member of the Board, 2009-2011. Member of the Executive Committee
2011-2014; 2015-2017.

American Society for Public Administration, Member of the Publication
Committee: This committee makes policy recommendations for ASPA related
publications including Public Administration Review, 2013-2016.

Professor in Residence, Wichita City Manager's Office, September 1995 - June 1996.

*Department of Public Administration
University of Central Florida
Orlando, Florida
Associate Professor, Public Administration, March 1994 - July 1994.

Assistant Professor, Public Administration, August 1992 - March 1994.

MARK A. GLASER
Page 2
City Manager's Office
Wichita, Kansas
Professor in Residence, September 1989-August 1992.

Policy Analyst and Co-Project Manager of a project that averted Superfund listing,
expedited environmental remediation, and restored CBD property values, March 1991 August, 1992.
*Project was awarded the 1992 Innovations in State and Local Government Award
sponsored by the Ford Foundation and the John F. Kennedy School of Government,
Harvard University (Award: $100,000).
*Project "Special Merit Recognition for Environmental Achievement" highlighted in
Renew America 1992 Environmental Success Index, National Environmental Awards
Council.

Hugo Wall Center for Urban Studies
九色堂
Assistant Professor, Master of Public Administration Program, August 1981 - May
1990.

Graduate Coordinator of the Master of Public Administration Program, August 1985 November 1988.

Regional Coordinator of the State Data Center - Dissemination of Bureau of Census
Information, June 1982 - September 1988.

Research Associate, July 1975 - May 1978.

Graduate Coordinator of the Master of Urban Affairs Program, January 1978 - May
1978.

Administrative Internship (.5 FTE - 9 months) with the Dean of the Graduate School,
九色堂, academic year 1983-84.

Oblinger-Smith Corporation
Wichita, Kansas
Planning Consultant, October 1974 - July 1975.
Duties included: Participation in the preparation of Community Development
Applications, Ozark Regional Commission Economic Development Plan for Kansas,
Statewide Comprehensive Outdoor Recreation Plan for Kansas, 九色堂
Parking Feasibility Study, Benefit Assessment District for Newton, Kansas.

United States Army
First Lieutenant, Quartermaster Corps. March 1971 - November 1973.

MARK A. GLASER
Page 3
SPONSORED PROJECTS
Research Associate- On-line survey of 1500 stakeholders to provide brand insights related
to 九色堂 including perceptions of; place-based development of the
九色堂 campus, community-university synergism, the application of a
Wichita State education, and alumni allegiance. Research sponsored by Wichita State
University, 2020.

Research Associate- A survey assessment of approximately 550 metropolitan residents to
better understand transportation usage patterns and predisposition towards advances in
transportation and the future of the region. Research sponsored by the Wichita Area
Metropolitan Planning Organization, 2020.

Research Associate- A survey assessment of more than 900 Newton residents to give
citizens a direct voice in strategic investment decisions. Research sponsored by the City of
Newton, Kansas, 2020

Research Associate 鈥� A survey assessment of more than 500 Valley Center Residents to
assess community support for strategic investments in the community. Research sponsored
by the City of Valley Center, Kansas 2019.

Research Associate- On-line survey of approximately 14,000 residents to develop a regional
vision to guide development in the greater Wichita region. Research sponsored by Project
Wichita, 2018.

Consultant 鈥揜esearch methods advisor to an organizational assessment design team headed
by Professor Paul Danczyk (Vice President of the American Society for Public
Administration) of the University of Southern California, Sacramento, 2017.

Principal Investigator 鈥揂 survey of 650 Bel Aire residents engaged citizens in strategic
public investment decisions consistent with the public interest. Research sponsored by the
City of Bel Aire, Kansas, 2016-2017.

Principal Investigator 鈥揟he Public Policy and Management Center conducted face-to-face
interviews with nearly 400 residents of the Fairmount Neighborhood to better understand
resident support for the creation of a 鈥淐ommunity of Choice鈥� including commitment to the
socio-geographic space, household needs assessment, and neighborhood support for placebased economic development as implemented by 九色堂. Research
sponsored by the Office of the President, 九色堂 and Kansas Health
Foundation 2016-2017.

Faculty Advisor 鈥揟he Kansas Health Foundation awarded the Public Policy and
Management Center a three-year grant to conduct research and community development
ventures the Fairmount Neighborhood, 2015-2018.

MARK A. GLASER
Page 4
SPONSORED PROJECTS (continued)
Faculty Advisor -A five county survey provided the information foundation for the South
Central Kansas Prosperity Plan for regional approaches to challenges including
transportation, health community design, the built environment, workforce development and
business development, and natural resources including water. This grant is administered by
the United States Department of Housing and Urban Development, 2014.

Principal Investigator (Co-Investigators Misty Bruckner and Corinne Bannon) 鈥揟his
research was the second stage of a three-stage citizen engagement model that advances the
鈥減ublic interest鈥�. This model includes a survey of approximately 4,000 voters to establish
citizen infrastructure investment priorities that are consistent with the public interest. This
information will be used in the Wichita-Sedgwick County Comprehensive Plan. Research
sponsored by the City of Wichita and Sedgwick County governments, 2013-2014.

Consultant (Principal Investigator: Misty Bruckner) -Assisted in strategic planning for the
City of Wichita including assisting the City Council to develop a shared vision and
framework for decision making and the use of resources. This process includes the
engagement of citizens and community organizations. This process explores opportunities
for collaboration between the community and government forming systems solutions
optimized based on community well-being. Research sponsored by the City of Wichita,
2010.

Consultant (Principal Investigator: Misty Bruckner) 鈥揟his project involved an
Environmental Scan for the City of Wichita that provided an information foundation for
initial discussion among the City Council, City staff, and the community at large on
strategic policy issues, core service priorities and service delivery improvements. Research
sponsored by the City of Wichita, 2009.

鈥淪hort Term Consultant鈥� 鈥揇eveloped resource material for local government authorities in
sub-Saharan African related to performance measurement and performance-based
budgeting. Funded by the World Bank, Poverty Reduction & Economic Management
Division, Washington, DC. July 2006.

Principal Investigator 鈥揑n April 2000 voters passed a $284.5 million bond referendum to
fund investment in public schools. Wichita Board of Education agreed to keep citizens
informed about how their tax dollars were used. Honoring this commitment, nearly 6,000
registered voters were surveyed to gage public support for capital investments and to assess
public support for future capital investment decisions. Research sponsored by USD 259,
Wichita, Kansas, January 2006.

MARK A. GLASER
Page 5
SPONSORED PROJECTS (continued)
Principal Investigator 鈥揇esigned and conducted a survey of 6,000 registered voters to give
citizens a voice in a public assembly (鈥淪edgwick County Assembly: Prescription for
Healthy Citizens鈥�) that illuminated public concerns and that gaged public support for the
creation of intergovernmental and intersector collaborations to improved public health. This
research was sponsored by the Board of Sedgwick County Commissioners, Kansas
Health Foundation, Via Christi Regional Medical Center, United Methodist Health
Ministry Fund, Kansas Department of Health and Environment, Kansas Department
of Social and Rehabilitation Services, City of Wichita, Medical Society of Sedgwick
County, Preferred Plus of Kansas, August 2004.

Consultant 鈥揜eviewed university outreach investments including the activities of the Center
for Regional Development. Consultancy sponsored by the Office of the Chancellor,
Western Carolina University, Cullowhee, North Carolina, July 2004.
Principal Investigator 鈥揅onducted a national survey of 143 urban city and county
governments examining changes in social service need, intent to invest, and propensity to
collaborate with secular community-based and faith-based organizations. Research
sponsored by the Department of Systems Management for Human Services, Fairfax
County, Virginia, May 2004.

Principal Investigator (Co-Investigator Nancy Snyder) 鈥揅onducted a needs assessment of
community stakeholders for the Seward County United Way. Research sponsored by
Seward County, Kansas United Way, February 2003.

Principal Investigator (Co-Investigator Misty Bruckner) 鈥揂n internal survey of personnel
including commissioned officers to evaluate Wichita Police Department adherence to the
principles of community policing and commitment to the strategic agenda. Research
sponsor by the City of Wichita, Kansas, November 2002.

Consultant (with Samuel Yeager) 鈥揂 survey instrument was designed to measure quality of
life and public support, including willingness to pay, for strategic local government
investments in the central business district including a regional sports arena. Research
sponsored by the City of Wichita and Sedgwick County, Kansas, April 2001.

Principal Investigator (Co-Investigators Lee E. Parker, David Miller and Jennifer Evans)
鈥揗ore than 900 immigrants and refugees were interviewed in seven languages (Farsi,
Korean, Kurdish, Somali, Spanish, Urdu and Vietnamese) to assess economic well-being
and adjustment to life in the United States and Fairfax County, Virginia. Research
sponsored by the Department of Systems Management for Human Services, Fairfax
County, Virginia. December 2000.

Consultant 鈥揈xamined community outreach and development opportunities associated with
the Mountain Resource Center and the Public Policy Institute. Sponsored by the Office of
the Chancellor, Western Carolina University, Cullowhee, North Carolina, June 2000.

MARK A. GLASER
Page 6
SPONSORED PROJECTS (continued)
Principal Investigator (Co-Investigators H. Edward Flentje, David Miller and Linda K.
Hamilton) 鈥揂 survey of municipal governments in Kansas was used to inform agency
strategic planning, League of Kansas Municipalities, Topeka, Kansas, June 2000.

Principal Investigator (Co-Investigator Lee Parker) 鈥揅onducted survey research that
engaged more than 7,200 registered voters in capital investments decisions associated with a
public school system that serves 50,000 students. This research was used to initiate a
dialogue with the community that culminated in the passage of a $284.5 million bond
referendum that supported investment in educational facilities. Research funded by Unified
School District 259, May 1999.

Co-Investigator (with Samuel Yeager) 鈥揂ssessed the effectiveness of community policing
in Kansas and Nebraska for the Regional Community Policing Institute at Wichita State
University. Research sponsored by the Office of Community Oriented Policing Services,
U.S. Department of Justice, January 1999.

Technical Advisor 鈥揂ssisted in the design of a system for evaluating the programs of
alcohol and drug providers to guide the funds allocation decisions of the Alcohol and Drug
Abuse Board, City of Wichita. Part I, March 1998; Part II, September 1998.
Principal Investigator (Co-Investigators Joe Pisciotte and Stephanie Payton) 鈥揝tudied
community attachment and quality of life in an African-American community in Wichita,
Kansas. Research sponsored by the Office of the Attorney General for the State of Kansas
through the Urban League of Wichita, Kansas, December 1997.

Principal Investigator (Co-Investigators Lee Parker and Robin Clements) 鈥揅onducted a
survey of 1,945 citizens measuring citizen satisfaction with services and quality of life,
investment priorities, attachment to neighborhood and community, and willingness to pay
increased taxes. Research sponsored by the City of Wichita, Kansas, October 1997.

Co-Investigator (with Nancy Snyder) 鈥揚roductivity Assessment of the Human Services
Department Neighborhood Centers, Sponsored by City of Wichita, Kansas, June 1997.

Co-Investigator (with Robin Clements and Lee Parker) 鈥揟he Institute for Research on
Communities and Crime was selected as one of six national sites and awarded a planning
grant to facilitate the development of formal partnerships between police departments and
researchers. Research sponsored by the National Institute of Justice through the Justice
Research and Statistics Association, Washington, D.C., and the International Association
of Chiefs of Police, Alexandria, Virginia, April 1997.

Co-Investigator (with Robert Denhardt and Lee Parker) 鈥揟he second part of a two part grant
involving citizen engagement in strategic public decisions. Research sponsored by Orange
County, Florida, September 1996.

MARK A. GLASER
Page 7
SPONSORED PROJECTS (continued)
Principal Investigator 鈥揂n examination of citizen-government relations, including
perceptions of image, performance and willingness to pay taxes. Research sponsored by the
Kansas Public Finance Center, 九色堂, December 1996.

Co-Investigator (with Robert Denhardt and Lee Parker) Part 1 of a two part grant that
surveyed approximately 1,800 Orange County citizens (including Orlando) measuring
citizen demand for county government investments and assessed citizen-government
relations. The findings provided an information platform for introducing citizen values into
the strategic planning process for local government. Research sponsored by Orange
County, Florida, May 1996.

Principal Investigator - An examination of discontinuity between willingness to pay taxes
and demand for local government services. Research sponsored by Kansas Public Finance
Center, 九色堂, September 1995.

Co-Investigator (with Lee Parker) - An assessment of youth recreation priorities to facilitate
the development of demand driven recreation and development programming for middle
school youths in Unified School District 259. Wichita, Kansas, September 1995.

Principal Investigator (Co-Investigators Michael Palmiotto, Delores Craig and Lee Parker)
鈥揂n assessment of community conditions and internal operations based on the perceptions
of Wichita police officers, to provide an information base for organization change through
the Mayor's Select Committee on Public Safety. Funded by the City of Wichita, July 1995.

Co-Investigator (with Robert Denhardt and Willet Kempton) 鈥揝urvey instrument design for
research examining environmental concerns and citizen priorities for environmental
protection of Volusia County. Sponsored by the Walter Boardman Endowment Fund,
University of Central Florida, Daytona Beach, Florida, June 1995.

Co-Investigator (with Robert Denhardt) 鈥揅itizen survey research measuring citizen
satisfaction and demand for public services used to guide strategic planning in local
government. Research sponsored by Daytona Beach, Florida, March 1995.

Co-Investigator (with Robin Clements and Lee Parker) 鈥揝edgwick County Juvenile
Offender Profile Project. Research sponsored by Sedgwick County, Kansas, March 1995.

Co-Investigator (with Robert Denhardt and Kathryn Denhardt) 鈥揇eveloped a concept paper
for an improved understanding of poverty and public policy with special attention to
community-based solutions. "Communities at Risk: Perspective on Urban Social Problems."
Research sponsored by the Florida Institute of Government, Orlando, Florida, May 1994.

Principal Investigator 鈥揅onducted a stakeholder evaluation of community development
ventures associated with a partnership between Orange County government (the South
Apopka Project) and a community-based organization (Action Coalition To Improve Our
Neighborhood, Inc.). Research sponsored by Orange County, Florida, October 1993.

MARK A. GLASER
Page 8
SPONSORED PROJECTS (continued)
Co-Investigator (with Robert Denhardt) 鈥揝urvey research measuring citizen satisfaction
with local government service delivery and citizen investment priorities. Research
sponsored by Port St. Lucie, Florida, January 1993.

Policy Analyst 鈥揚reliminary examination of Total Quality Management for enhanced
management and organization performance. Wichita City Manager鈥檚 Office, August 1992.

Co-Project Director 鈥揟his project provided environmental remediation of the central
business district and protected the economic viability of more than 500 businesses by
preserving property values and targeting environmental liability. An intergovernmental and
intersector collaboration was created to respond to environmental and economic threats of
Superfund. The City of Wichita was awarded $100,000 and was selected to receive the 1992
Innovations in State and Local Government award by the Ford Foundation and John F.
Kennedy School of Government, Harvard University.

Principal Investigator 鈥� Conducted a park and recreation needs assessment survey and the
results were used in the comprehensive plan. Funded by the Department of Parks and
Recreation and the Wichita-Sedgwick County Metropolitan Area Planning Department,
August 1992.

Policy Analyst 鈥揅onducted a risk assessment of Secondary Employment of Off-Duty Police
Officers. City of Wichita, May 1992.

Project Director 鈥揜edesigned, developed and implemented a performance measurement
management information system to facilitate decision making. Wichita City Manager鈥檚
Office, November 1990.

Policy Analyst 鈥揂ssessed potential for efficiencies associated with the use of
noncommissioned personnel to perform duties previously performed by commissioned
police officers. Wichita City Manager鈥檚 Office, February 1992.

Research Analyst 鈥揅ommunity Cultural Assessment for an arts and humanities consortium
funded from public and private sources, including the Kansas Arts Commission. Wichita,
Kansas, July 1991.

Research Analyst 鈥揂nalyzed the day care needs of Wichita using data collected by the Child
Care Task Force Survey. City Manager鈥檚 Office, Wichita, Kansas, July 1990.

Policy Analyst 鈥揇eveloped the logic for the structural reorganization of parks and recreation
oversight from an administrative to an advisory board, City Manager鈥檚 Office, Wichita,
Kansas, February 1990.

Policy Analyst 鈥揅onducted a feasibility assessment of the consolidation of technical
regulatory board oversight of the building industry. City Manager鈥檚 Office, Wichita,
Kansas, December 1989.

MARK A. GLASER
Page 9
SPONSORED PROJECTS (continued)
Co-Investigator (with Samuel Yeager) 鈥揅itizen recognition and client assessment of
Botanica. City of Wichita, Kansas, January 1989.

Co-Project Director 鈥揇eveloped a business and socio-economic profile of the Wichita
Metropolitan Statistical Area. Funded by the Jobs Development Council, Inc. Harvey
County, Kansas, July 1988.

Competitive National Proposal Author and Project Director 鈥揅omprehensive needs
assessment and evaluation of the Wichita-Sedgwick County Salvation Army Command.
September 1987.

Principal Investigator 鈥揥ichita-Sedgwick County Business Climate Inventory including a
survey of 900 businesses. The Stanford Research Institute and the Wichita Area
Chamber of Commerce Long-Range Planning Task Force, 1986-87.

Project Director 鈥揅onducted a Community Correction Facility Bond Referendum Poll to
predict voting behavior and to inform a marketing campaign. Research sponsored by
Citizens For A Safe Jail. Sedgwick County, Kansas 1986.

Project Director 鈥揅onducted an Evaluation of the Wichita-Sedgwick County Department
of Community Health, Family Planning Clinic, 1985.

Project Director 鈥揅onducted Sales Tax Referendum Poll(s) of Sedgwick County voters.
Research sponsored by the Wichita Area Chamber of Commerce, 1985.

Principal Investigator 鈥揅itizen involvement in municipal park investment decisions.
Research sponsored by the Clearwater Park Advisory Board, Clearwater, Kansas, 1984.

Co-Project Coordinator 鈥揅onducted a study of "Local Units of Government in Sedgwick
County: An Inventory of 1980 Revenues and Expenditures," 1982.

Research Associate 鈥揅onducted an assessment of potential locations for a minor emergency
medical center in Haysville, Kansas," Funded by a Wichita area hospital, 1982.

Co-author and co-director of a grant awarded by the Kansas Committee for the
Humanities to study housing problems in Kansas. Title: "Housing Environment and the
American Dream: Where to Now?" 1976. Awarded Outstanding Humanities Project on
Urban Issues.

Assistant Program Coordinator of a grant awarded under Title I, Higher Education Act of
1965. Title: "The Kansas Public Employee Relations Act: What It Means to Public
Officials And Employees," 1977.

Assistant Project Director of a grant awarded under Title I, Higher Education Act of 1965.
Title: "The Rest of Your Life: Pre-Retirement Planning Seminars," 1978.

MARK A. GLASER
Page 10
PUBLICATIONS AND TECHNICAL REPORTS
Fairmount Neighborhood through the Eyes of Residents: Part 3. Support of Area
Economic Development. Public Policy and Management Center, 九色堂.
December 2017, Mark Glaser.

Fairmount Neighborhood through the Eyes of Residents: Part 2. Household Needs
Assessment. Public Policy and Management Center, 九色堂. November
2017, Mark Glaser.

Fairmount Neighborhood through the Eyes of Residents: Part 1. Neighborhood
Development Guided by the Public Interest. Public Policy and Management Center,
九色堂. September 2017, Mark Glaser.

City of Bel Aire Community Survey. Bel Aire, Kansas. January 2017, Mark A. Glaser.
Wichita-Sedgwick County Comprehensive Plan: Citizen Engagement in Strategic
Investment Decisions. City of Wichita/Sedgwick County, Kansas. October 2014, Mark A.
Glaser, Misty R. Bruckner and Corinne McGuire Bannon.

Engaging the Community in Strategic Public Education Decisions. Unified School
District 259, Wichita, Kansas. January 2006. Mark A. Glaser et al.

A Systems Approach to the Study of Community Health: Voter Concerns, Investment
Priorities, and Willingness to Pay Increased Taxes. Sedgwick County, Kansas. October
2004, Mark A. Glaser, H. Edward Flentje, Daniel J. Bryan and Misha C. Jacob.

An Assessment of Need and Willingness to Engage Faith-Based and Secular
Community-Based Organizations: A National Study of Urban Local Governments.
Fairfax County, Virginia. May 2004, Mark A. Glaser, Sarah W. Shangraw, Marguerite M.
Kiely and Daniel J. Bryan.

Needs Assessment: A Survey of Community Stakeholders, Seward County United
Way. Seward County, Kansas. February 2003, Mark A. Glaser, Nancy McCarthy Snyder,
Daniel J. Bryan and Maggie E. Flanders.

An Internal Examination of Community Policing: Perceptions of Personnel. Wichita,
Kansas. November 2002, Mark A. Glaser and Misty Bruckner.

A Community Sampler: Eight Immigrant and Refugee Communities with Public
School Children. Fairfax County, Virginia. December 2000, Mark A. Glaser, Lee Parker,
David Miller and Jennifer Evans.

City Officials Speak: A Membership Survey in Support of Strategic Planning, League
of Kansas Municipalities. June 2000, Mark A. Glaser, H. Edward Flentje, David R. Miller
and Linda K. Hamilton.

MARK A. GLASER
Page 11
PUBLICATIONS AND TECHNICAL REPORTS (continued)
Making Education the Foundation for a Better Community: Honoring Community
Values and Priorities. April 1999, Mark A. Glaser and Lee E. Parker.

Quality of Life Assessment of the Wichita African-American Community. December
1997, Mark A. Glaser, Joe P. Pisciotte and Stephanie Payton-Walker.

Honoring Citizen Values in Strategic Decision-Making: Citizen Demand Assessment,
Quality of Life and Taxation. September 1997, Mark A. Glaser, Lee E. Parker, Robin
Clements and Allison Ohlman.

Orange County Citizen Participation and Demand Assessment: "Citizens First!"
May 1996, Mark A. Glaser, Robert B. Denhardt and Lee E. Parker.

Perceptions and Values of Middle School Students: A Study of Life Events and
Opportunities Through Demand-Driven Recreation Programming. September 1995,
Mark A. Glaser and Lee E. Parker.

An Assessment of Community Crime Conditions and Internal Operations of the
Wichita Police Department: Perceptions of Officers. July 1995, Mark A. Glaser,
Michael Palmiotto, Delores Craig and Lee Parker.

Citizen Satisfaction and Demand Assessment: Information-Based Strategic Planning
for Daytona Beach, Florida. March 1995, Mark A. Glaser and Robert B. Denhardt.
Sedgwick County Juvenile Offender Profile Project: A Description and an Analysis.
March 1995, Robin Clements, Mark Glaser, Lee Parker and Michael Pisciotte.

Stakeholder Evaluation of the South Apopka Project: A Partnership Between The
Community of South Apopka And Orange County Government. September 1993, Mark
Glaser, Michael Smith and Joseph Grubbs.

Stakeholder Evaluation of the South Apopka Project: A Partnership Between The
Community of South Apopka and Orange County Government-Summary Report.
August 1993, Mark Glaser.

Citizen Satisfaction and Demand Assessment: Port St. Lucie, Florida. January 1993,
Mark Glaser and Robert Denhardt.

Preliminary Cultural Assessment--Wichita, Kansas. Community Cultural Assessment
Team, July 1991, Mark Glaser, Janice McKinney and John D'Angelo.
City of Wichita 1991-92 Annual Budget: Performance Measures. The Department of
Finance, November 1990, (ed.) Mark Glaser.

MARK A. GLASER
Page 12
PUBLICATIONS AND TECHNICAL REPORTS (continued)
An Evaluation and Needs Assessment of the Wichita-Sedgwick County Salvation
Army. Hugo Wall Center for Urban Studies, 九色堂, September 1987,
(eds.) Mark Glaser, Janice McKinney and Donna Urbom.

An Evaluation of the Wichita-Sedgwick County Department of Community HealthFamily Planning Clinic. Hugo Wall Center for Urban Studies, 九色堂,
September 1985, (eds.) Mark Glaser and Kelly Humphries.

The Library Connection: A Study of Wichita Public Library Users and Usage. Hugo
Wall Center for Urban Studies, 九色堂, April 1984, (eds.) Mark Glaser,
Gregory Lubelski and Kelly Humphries.

Local Units of Government in Sedgwick County: An Inventory of 1980 Revenues and
Expenditures. Center for Urban Studies, 九色堂, May 1982, Nancy
McCarthy Snyder and Mark Glaser.

Housing Environment and the American Dream: Where to Now? Center for Urban
Studies, 九色堂, Spring 1977, (eds.) John Bardo and Mark Glaser.

PUBLICATIONS
鈥淏uilding Capacity in Urban Communities and Schools: Community Collaboration and
Willingness to Pay Increased Taxes.鈥� International Journal of Public Administration
and Policy Research, 2 (1) 2015. Mark A. Glaser, Maria P. Aristigueta and Melissa
Walker.

鈥淪ocial Equity and the Public Interest.鈥� Public Administration Review, 72 (S1) 2012.
Mark A. Glaser.

鈥淔rederickson鈥檚 Social Equity Agenda Applied: Public Support and Willingness to Pay.鈥�
Public Integrity, 14 (1) 2011-12. Mark A. Glaser, W. Bartley Hildreth, Brandon McGuire
and Corinne Bannon.

鈥淐ommunity Policing and Community Building: A Case Study of Officer Perceptions.鈥�
American Review of Public Administration, 40 (3) 2010. Mark A. Glaser and Janet
Vinzant Denhardt.

鈥淐itizen Attachment: Building Sustainable Communities.鈥� Government Finance Review,
26 (5). 2010 Mark A. Glaser, Misty R. Bruckner and Corinne Bannon.

鈥淣etworks and Collaborative Solutions to Performance Measurement and Improvement in
Sub-Saharan Africa.鈥� Mark A. Glaser, Chapter 4 in Performance Accountability and
Combating Corruption. Anwar Shah (ed.) Washington, D.C.: World Bank, 2007: 89-131.

MARK A. GLASER
Page 13
PUBLICATIONS (continued)
鈥淚nvolving Citizens in the Decisions of Government and Community: Neighborhood-Based
v. Government-Based Citizen Engagement.鈥� Public Administration Quarterly, 30 (1),
2006, Mark A. Glaser, Samuel J. Yeager and Lee E. Parker.

鈥淐ollaborative Community-Based Public Education and Neighborhood Schools:
Assessments of Racial Harmony and Issues of Equity.鈥� The Innovation Journal, 11 (3),
2006, Mark A. Glaser, Nancy McCarthy Snyder, Patricia Stevens, Crystal Gile and Edward
P. Young.

鈥淲illingness to Pay for Capital Investments in Public Education: The Mitigating Influence
of Community and Enlightened Self-Interest.鈥� Public Integrity, 6 (1), 2003-4, Mark A.
Glaser, Maria P. Aristigueta and David R. Miller.

鈥淐ommunity of Choice or Ghetto of Last Resort: Community Development and the
Viability of an African-American Community.鈥� Featured Article in Review of Policy
Research, 20 (3), 2003, Mark A. Glaser, Lee E. Parker and Hong Li.
鈥淐ommunity v. Self-Interest: Citizen Perceptions of Schools as Civic Investments.鈥� Journal
of Public Administration Research and Theory, 12 (1), 2002, Mark A. Glaser, Janet
Vinzant Denhardt and Linda K. Hamilton.

鈥淭he Thin Blue Line Meets the Bottom Line of Community Policing.鈥� International
Journal of Organization Theory and Behavior, 4 (1&2), 2001, Mark A. Glaser and Lee
E. Parker.

鈥淭he Paradox between Community and Self-Interest: Local Government, Neighborhoods,
and Media.鈥� Journal of Urban Affairs, 23 (1), 2001, Mark A. Glaser, Lee E. Parker and
Stephanie Payton.

鈥淗arnessing the Resources of Community: The Ultimate Performance Agenda.鈥� Public
Productivity and Management Review, 23 (4), 2000, Mark A. Glaser, Maria P.
Aristigueta and Stephanie Payton.

鈥淟ocal Government Performance through the Eyes of Citizens.鈥� Journal of Public
Budgeting, Accounting and Financial Management, 12 (1), 2000, Mark A. Glaser and
Robert B. Denhardt. Selected for the 1998 James E. Webb Award for the Outstanding
Paper of the 1997 National Conference of the American Society for Public Administration.

鈥淐itizen-driven Strategic Planning in Local Government: The Case of Orange County,
Florida.鈥� Robert B. Denhardt, Kathryn G. Denhardt and Mark A. Glaser in the Handbook
of Strategic Management, Second Edition, Editors Jack Rabin, Gerald J. Miller, W.
Bartley Hildreth, 2000.

MARK A. GLASER
Page 14
PUBLICATIONS (continued)
鈥淪ervice Delivery Satisfaction and Willingness to Pay Taxes: Citizen Recognition of Local
Government Performance.鈥� Public Productivity and Management Review, 23 (1) 1999,
Mark A. Glaser and W. Bartley Hildreth.

"When Citizen Expectations Conflict with Budgetary Reality: Discontinuity between the
Public's Demand for Services and its Willingness to Pay Taxes." Journal of Public
Budgeting, Accounting and Financial Management, 11 (2) 1999, Mark A. Glaser and
Robert B. Denhardt.

鈥淓conomic and Environmental Concerns and Local Development Policy: Tourism from the
Perspective of the Host Population.鈥� Public Works Management & Policy, 3 (3) 1999,
Mark A. Glaser and Robert B. Denhardt.

鈥淐ommunities at Risk: A Community Perspective on Urban Social Problems.鈥� National
Civic Review, 88 (2) 1999, Robert B. Denhardt and Mark A. Glaser.

鈥淧rescription for the Ills of Superfund: Cost-Effective Solutions, Appropriate Financing and
EPA Responsiveness.鈥� Municipal Finance Journal, 18 (3) 1997, Mark A. Glaser, Chris
Cherches and Jack Brown.

"Local Government Sponsored Community Development: Exploring Relationships between
Perceptions of Empowerment and Community Impact." American Review of Public
Administration, 27 (1) 1997, Mark A. Glaser, Kathryn G. Denhardt and Joseph W. Grubbs.

"A Profile of Discontinuity between Citizen Demand and Willingness to Pay Taxes:
Comprehensive Planning for Park and Recreation Investment." Public Budgeting and
Finance, 16 (4) 1996, Mark A. Glaser and W. Bartley Hildreth.
"Materials Recycling and Reverse Channel Networks: A Public Policy Challenge." Journal
of Macromarketing, 16 (1) 1996, Donald A. Fuller, Jeff Allen and Mark Glaser.
"Local Government Supported Community Development: Community Priorities and Issues
of Autonomy." Urban Affairs Review (formerly Urban Affairs Quarterly), 31 (6) 1996,
Mark A. Glaser, Mark D. Soskin and Michael Smith.

"Crime and Community-Based Intervention Strategies: Exploring Opportunities Through
Partnerships Between Local Government and a Low-Income Community." International
Journal of Public Administration, 19 (7) 1996, Mark A. Glaser, Robert B. Denhardt and
Joseph W. Grubbs.

"Segmenting the Urban Economic Development Market: An Application of Strategic
Marketing to a Public Policy Issue." Journal Of Nonprofit And Public Sector Marketing,
3 (2) 1995, John W. Bardo and Mark A. Glaser.

MARK A. GLASER
Page 15
PUBLICATIONS (continued)
"A Five-Stage Approach for Improved Use of Citizen Surveys in Public Investment
Decisions." State and Local Government Review, 26 (3) 1994, Mark A. Glaser and John
W. Bardo.

"Security v. Park and Recreation Service Delivery: Reduced Effectiveness of Public
Investment." Journal of Urban Affairs, 16 (4) 1994, Mark Glaser.
"Economic and Environmental Repair in the Shadow of Superfund: Local Government
Leadership in Building Strategic Partnerships." Economic Development Quarterly, 8 (4)
1994, Mark Glaser.

"Reconciliation of Total Quality Management and Traditional Performance Improvement
Tools: Program Evaluation, Performance Measurement and Performance Appraisal." Public
Productivity and Management Review, 16 (4) 1993, Mark Glaser.

"Business Priorities and the Relative Importance of State and Local Economic Development
Incentives." International Journal of Public Administration, 15 (8) 1992, Mark Glaser
and Samuel Yeager.

"A Case for Aggressive Local Government Environmental Policy: Operating Under the
Threat of Superfund." National Civic Review, Spring 1991, Mark Glaser and Chris
Cherches.

"After the Alternative Elementary Program: A Promise of Continued Student Success?"
The Urban Review, 24 (1) 1992, Mark Glaser, Winifred C. Larsen and Robin Salem
Nichols.

"Local Government's Role in Groundwater Clean-up." Public Management, 74 (2) 1992,
Mark Glaser and Chris Cherches. (Reprints: Kansas Government Journal, March, 1992;
Brownfields Reuse Strategies, Cuyahoga County Planning Commission, Cleveland, Ohio,
October, 1992)

"The Business Psyche: Exploring Relationships Between Local Quality of Life and City
Image." Public Administration Quarterly, Fall 1991, Mark Glaser.

"Tailoring Performance Measurement to Fit the Organization: From Generic to Germane."
Public Productivity and Management Review, 14 (3) 1991, Mark Glaser. (Reprinted in
Competent Government: Theory and Practice - The Best of Public Productivity and
Management Review 1985-1993. Editors Arie Halachmi and Marc Holzer. Chatelaine Press,
1995.)

"The Impact of Quality of Life on Recruitment and Retention of Key Personnel." The
American Review of Public Administration, 21 (1) 1991, Mark Glaser and John Bardo.

MARK A. GLASER
Page 16
PUBLICATIONS (continued)
"Listening to Business Executives: Labor Concerns for Job Conservation and Business
Investment." Economic Development Quarterly, May 1991, Mark Glaser and Joe
Pisciotte.

"Roads and Economic Development Policy for Wichita: Can We Get There From Here?"
Business and Economic Report, 21 (4) 1991, Mark Glaser, Elizabeth Van Lauwe and
Robin Salem Nichols.

"All Things Are Not Equal: The Value of Business Incentives." Policy Studies Journal, 18
(3) 1990, Mark Glaser and Samuel Yeager.

"Selecting Sound Investments for Community Development Corporations: Some Practical
Advice from Executive Directors." The Journal of Applied Sociology, 3 (1) 1986, Scott
Cummings and Mark Glaser.

"Redefinition of the Service Delivery Function of Community-Based Organizations."
Community Development Society, 17 (1) 1986, Mark Glaser.

"Neighborhood Participation in Community Development: A Comparison of Strategic
Approaches." Population Research and Policy Review, 4 1985, Scott Cummings and
Mark Glaser.

"The Impact of Confused National Economic Development Policy." The Journal of Urban
Analysis and Public Management, 8 (2) 1985, Mark Glaser and John Bardo.

"An Examination of the Perceived Effectiveness of Community Development Corporations:
A Pilot Study." Journal of Urban Affairs, 5 (4) 1983, Scott Cummings and Mark Glaser.

OTHER PUBLICATIONS
鈥淚mprove Community Attachment.鈥� Contributors to Government Finance Officers
Association Financial Recovery Website, Mark A. Glaser and Corinne Bannon,
http://www.gfoa.org/index.php?option=com_content&task=view&id=1286&Itemid=537,
Accessed November 15, 2010.

鈥淪edgwick County Voters Speak on Strategic Directions for Community Health: A
Summary Report.鈥� Mark A. Glaser, H. Edward Flentje and Daniel Bryan in Sedgwick
County Assembly: Prescription for Healthy Citizens, Editors Joe P. Pisciotte, S. Edwards
Dismuke and Jo Turner, 九色堂, 2004.

"Understanding Recycling Behavior: A Public Policy Perspective." Marketing and Public
Policy Conference Proceedings, May 1994, Jeff Allen, Donald A. Fuller and Mark Glaser.

MARK A. GLASER
Page 17
OTHER PUBLICATIONS (continued)
"Innovative Financing for Municipalities with Groundwater Contamination." Transactions
of the 42nd Environmental Conference, University of Kansas, February, 1992, Chris
Cherches and Mark Glaser.

"Local Government Performance and Community Involvement in Decision Making:
Change, Innovation and Risk-taking." Community Decision Making, Wichita State
University, 1991, Chris Cherches and Mark Glaser.

"Cutting Family Planning: Penny Wise, Pound Foolish." Urban Resources, Vol. 2 (3)
1985, Mark A. Glaser and Steve W. Batt.

"Organizations for Information Exchange: The Special Case of the Interagency Research
Committee." Urban Resources, 2 (2) 1985, Mark Glaser.

"Is the Largest City in Kansas an Expensive Place to Live?" Kansas Economic Indicators,
Quarterly Issue, December 1975, Mark Glaser.

ACADEMIC PRESENTATIONS/PAPERS
Paper 鈥淏uilding Community Capacity: The Public Interest, Coproduction and Demonstrated
Trust.鈥� Mark A. Glaser, Misty R. Bruckner, Corinne Bannon and Deanna Carrithers. The
8th Sino-US International Conference for Public Administration, Renmin University of
China, Beijing, China, June 2016.

Paper 鈥淏uilding Societal Capacity: Citizen Engagement Driven by the Public Interest and
Demonstrated Trust.鈥� Mark A. Glaser and Misty R. Bruckner. Invited paper and
presentation funded by the World Bank, Paris, France, October 2014.

Paper 鈥淎dvancing the Public Interest and Community Control of the Local Government
Agenda.鈥� Mark A. Glaser. The 75th National Conference of the American Society for
Public Administration, Washington D.C., March 2014.

Paper Discussant H. George Frederickson Festschrift and Symposium. University of Kansas,
Lawrence, Kansas, April 2012.

Paper 鈥淏uilding Sustainable Communities through Enduring Intergovernmental and Intersector
Collaborative Networks.鈥� Mark A Glaser, Misty R. Bruckner and Brandon McGuire. The
7th Transatlantic Dialogue, Newark, New Jersey, June 2011

Paper 鈥淧ublic Interest, Sustainable Community, and Willingness to Pay: Public Support for
Community-Based Health Care.鈥� Mark A. Glaser, Melissa Walker and Corinne Bannon.
The 71st National Conference of the American Society for Public Administration, San
Jose, California, April 2010.

MARK A. GLASER
Page 18
ACADEMIC PRESENTATIONS/PAPERS (continued)
Paper 鈥淔rederickson鈥檚 Social Equity Agenda Applied: Public Support and Willingness to Pay.鈥�
Mark A. Glaser, W. Bartley Hildreth and Corinne Bannon. Social Equity and Leadership
Conference, National Academy of Public Administration, Newark, New Jersey, June
2009.

Paper 鈥淪ymbiosis between Government and Community: Community Attachment, Trust, and
Willingness to Pay.鈥� Mark A. Glaser, John Wong and Corinne Bannon. The Fifth
Transatlantic Dialogue, Washington D.C., June 2009. Summary discussion and link to
this paper posted on the Fiscal First Aid website for Government Finance Officers
Association (GFOA).

Paper 鈥淎 Systems Approach with Networked Solutions for Community Development and
Neighborhood Schools.鈥� Mark A. Glaser, Maria P. Aristigueta and Crystal L. Gile. The
Fourth Transatlantic Dialogue, Milan, Italy, June 2008.

Paper 鈥淪ocial Equity in Urban Public Schools: Performance Challenges and Willingness to
Pay.鈥� Mark A. Glaser and Yusi Zhen. The 38th Annual Meeting of the Urban Affairs
Association, Baltimore, Maryland, April 2008.

Paper 鈥淓xploring the Viability of Community-Based Healthcare Networks in the United States:
Community Attachment, Coproduction, and Willingness to Pay.鈥� Mark A. Glaser, Mark
Patrick Martz, Shalae Hennessy-Harris, and Lisette T. Jacobson. The Third Transatlantic
Dialogue, Newark, Delaware, June 2007.

Paper 鈥淏uilding Symbiotic Relationships between Disadvantaged Communities and
Neighborhood Schools: Coproduction and Willingness to Pay Increased Taxes.鈥� Mark A.
Glaser, Maria P. Aristigueta and Crystal L. Gile. The 68th National Conference of the
American Society for Public Administration, Washington, D.C., March 2007.

Paper 鈥淐ommunity Policing: Officer Views of Community and Neighborhood.鈥� Mark A.
Glaser and Janet Vinzant Denhardt. The 36th Annual Meeting of the Urban Affairs
Association, Montreal, Quebec, Canada, April 2006.

Paper 鈥淭he New Public Service and Community: A Framework to Guide Local Government.鈥�
Mark A. Glaser, Misha C. Jacob and Lesa L. Lank. Invited paper for the Founders
Forum, Democratic Governance: Senior Scholar Spotlight on Robert B. Denhardt. The
66th Annual National Conference of the American Society for Public Administration,
Milwaukee, Wisconsin, April 2005.

Paper 鈥淟ocal Government Collaboration with Faith-Based and Secular Community-Based
Organizations: Insurmountable Barriers or Unlimited Opportunity.鈥� Mark A. Glaser,
Sarah W. Shangraw, Marguerite M. Kiely and Daniel J. Bryan. The 34th Annual Meeting
of the Urban Affairs Association, Washington, D.C., April 2004.

MARK A. GLASER
Page 19
ACADEMIC PRESENTATIONS/PAPERS (continued)
Paper 鈥淭he Essential Nature of the Community Agenda and Citizen Engagement:
Responsiveness v. Community.鈥� Mark A. Glaser and Daniel J. Bryan. The 64th Annual
National Conference of the American Society for Public Administration, Washington,
D.C., March 2003.

Paper 鈥淭he Political Viability of Neighborhood Schools and Community-Based Urban
Education: Issues of Racial Harmony and Equity.鈥� Mark A. Glaser, Nancy McCarthy
Snyder, Patricia Stevens and Edward Young. The 32nd Annual Meeting of the Urban
Affairs Association, Boston, Massachusetts, March 2002.

Panel Discussant 鈥淭he New Public Service: Theory and Practice.鈥� The 63rd Annual National
Conference of the American Society for Public Administration, Phoenix, Arizona, March
2002.

Paper 鈥淐itizens Perceptions of Performance and Willingness to Pay Taxes: The Case of Public
Education.鈥� Mark A. Glaser, W. Bartley Hildreth and Jennifer L. Evans. The 62nd
Annual National Conference of the American Society for Public Administration, Newark,
New Jersey, March 2001.

Panel Discussant 鈥淭eaching the Dreaded Research Methods Course.鈥� The 24th Annual
Conference on Teaching Public Administration, Arizona State University, Tempe,
Arizona, February 2001.

Paper 鈥淲illingness to Pay for Capital Investments in Public Education: The Mitigating
Influence of Community and Enlightened Self-Interest.鈥� Mark A. Glaser, Maria P.
Aristigueta and David R. Miller. The 22nd Annual Association for Public Policy Analysis
& Management Research Conference, Seattle, Washington, November 2000.

Paper 鈥淐itizen Perceptions of Public School Performance as Measured through Community
Return-On-Investment: Community v. Self-Interest.鈥� Mark A. Glaser, Janet Vinzant
Denhardt and Linda K. Hamilton. Urban Affairs Association 30th Annual Meeting, Los
Angeles, California, May 2000.

Paper 鈥淐entrifugal and Centripetal Forces Acting on an African-American Community.鈥� Mark
A Glaser, and Lee E. Parker. Urban Affairs Association 29th Annual Meeting, Louisville,
Kentucky, April 1999.

Paper 鈥淐itizen Connections to Local Government and Community: Grassroots v. Uniform
Coverage Participation Vehicles.鈥� Mark A. Glaser and Lee E. Parker. The 60th National
Conference of the American Society for Public Administration, Orlando, Florida, April
1999.

MARK A. GLASER
Page 20
ACADEMIC PRESENTATIONS/PAPERS (continued)
Paper 鈥淪ervice Delivery Satisfaction and Willingness to Pay Taxes: Citizen Recognition of
Local Government Performance.鈥� Mark A. Glaser and W. Bartley Hildreth. National
Public Sector Productivity On-Line Conference, Performance Measurement and
Performance Improvement, November 1998.

Presentation/Panel Teaching Engagement: Community Building. Mark A. Glaser. Annual
Conference of the National Association of Schools of Public Affairs and Administration,
Boise, Idaho, October 1998.

Paper 鈥淐itizen Attachment to Community and Neighborhood: A Foundation for Local
Government Policy.鈥� Mark A. Glaser and Stephanie Payton-Walker. The 59th National
Conference of the American Society for Public Administration, Seattle, Washington,
May 1998.

Paper 鈥淓xploring Implications of Citizen Orientations: Neighborhoods, Community and Local
Government.鈥� Mark A. Glaser, Lee E. Parker and Stephanie Payton-Walker. Urban
Affairs Association 28th Annual Meeting, Fort Worth, Texas, May 1998.

Paper "Local Government Performance: Through the Eyes of Citizens." Mark A. Glaser and
Robert B. Denhardt. The 58th National Conference of the American Society for Public
Administration, Philadelphia, Pennsylvania, July 1997. Selected for the 1998 James E.
Webb Award for the most outstanding paper of the 1997 National Conference of the
American Society for Public Administration.

Paper "Political Volatility of Resource Allocation Decisions and the Fiscal Dilemma of
Government: Discontinuity between Willingness to Pay Taxes and Demand for Public
Investment." Mark A. Glaser and Robert B. Denhardt. Urban Affairs Association 27th
Annual Meeting, Toronto, Canada, April 1997.

Paper "Standing at the Threshold of Community Policing: A Transitional View of the
Community." Michael J. Palmiotto, Lee E. Parker and Mark A. Glaser. The 34th Meeting
of the Academy of Criminal Justice Sciences, Louisville, Kentucky, March 1997.

Paper "Economic and Environmental Risk-Taking: Perceptions of the Appropriate Local
Government Intervention by the Reluctant Tax-Payer." Mark A. Glaser and Robert B.
Denhardt. The 57th National Conference of the American Society for Public
Administration, Atlanta, Georgia, June 1996.

Paper "A Profile of Discontinuity between Citizen Demand and Willingness to Pay Taxes."
Mark A. Glaser and W. Bartley Hildreth. Urban Affairs Association 26th Annual
Meeting, New York, New York, March 1996.

MARK A. GLASER
Page 21
ACADEMIC PRESENTATIONS/PAPERS (continued)
Paper "Exploring Critical Linkages Between Youth and Community Development: The Case of
a Local Government Sponsored Community Organization." Mark Glaser, Kathryn
Denhardt and Joseph Grubbs. The National Conference for the American Society for
Public Administration, San Antonio, Texas, July 1995.

Paper "Critical Partnerships and Community Organization: Local Government Intervention and
the Formation of a Community-Based Organization." Mark Glaser, Kathryn Denhardt
and Joseph Grubbs. Urban Affairs Association 25th Annual Meeting, Portland, Oregon,
May 1995.

Paper "Communities at Risk: A Community Perspective on Urban Social Problems." Kathryn
Denhardt, Robert Denhardt, Mark Glaser and Joseph Grubbs. The Southeastern
Conference for Public Administration, Lexington, Kentucky, October 1994.

Paper "Victimization, Fear of Crime and the Effectiveness of Community-Based Organizations:
A Partnership Between Local Government and a Low-Income Community." Mark
Glaser, Robert Denhardt and Joseph Grubbs. The National Conference for the American
Society for Public Administration, Kansas City, Missouri, July 1994.

Paper "Understanding Recycling Behavior: A Public Policy Perspective." Jeff Allen, Donald A.
Fuller and Mark Glaser. The Marketing and Public Policy Conference, Washington, D.C.,
May 1994.

Paper "A Partnership between Local Government and a Low-Income Community: Community
Leader Perspectives on Community-Based Investments." Mark Glaser, Mark Soskin and
Michael Smith. Urban Affairs Association 24th Annual Meeting, New Orleans,
Louisiana, March 1994.

Paper "Citizen Involvement in Government and Vestiges of Maximum Feasible Participation:
Democracy or Confusion?" Mark Glaser and Joe Pisciotte. Southeastern Conference of
Public Administration, Cocoa, Florida, October 1993.

Paper "Geographic Information System: Manager's Tool or Planner's Play-Toy." Stacey
Smelser and Mark Glaser. Southeastern Conference of Public Administration, Cocoa,
Florida, October 1993.

Paper "Self-Image of Domestic Violence Offenders." Sue Mahan and Mark Glaser. American
Society of Criminology, Phoenix, Arizona, October 1993.

Paper "Operating Under the Quality Umbrella: Citizen Service Priorities and Effective Use of
Limited Resources in Local Government." Mark Glaser. The National Conference for the
American Society for Public Administration, San Francisco, California, July 1993.

MARK A. GLASER
Page 22
ACADEMIC PRESENTATIONS/PAPERS (continued)
Panel Moderator and Paper Panel: "Issues Surrounding the Provision of Public Services."
Paper: "Reduced Effectiveness of Public Investment: Security as a Barrier to Park and
Recreation Service Delivery." Mark Glaser. Urban Affairs Association 23rd Annual
Meeting, Indianapolis, Indiana, April 1993.

Paper "Reconciliation of Total Quality Management and Traditional Performance Improvement
Tools." Mark Glaser. The Fifth National Public Sector Productivity Improvement
Conference, Rutgers University, Newark, New Jersey, June 1992.

Paper "Innovative Financing for Municipalities With Groundwater Contamination." Chris
Cherches and Mark Glaser. 42nd University of Kansas Environmental Engineering
Conference, Lawrence, Kansas, February 1992.

Paper "Policy Implications for Job Conservation and Business Development: Listening to
Business About Labor Priorities." Mark Glaser and Joe Pisciotte. Urban Affairs
Association 21st Annual Meeting, Vancouver, British Columbia, April 1991.

Paper "Strategic Marketing and Strategic Planning for Economic Development: Implications for
Small Cities." John Bardo and Mark Glaser. National Planning Conference, American
Planning Association, Denver, Colorado, April 1990.

Paper "Quality of Life Determinants of City Image." Mark Glaser. Urban Affairs Association
18th Annual Meeting, St. Louis, Missouri, March 1988.

Paper "Federal Policy Confusion and Community Based Organizations." Mark Glaser and John
Bardo. North Central Sociological Association, Columbus, Ohio, April 1983.

Panel "Major Issues Confronting State and Local Governments." Discussion Topic: Enterprise
Zones. Kansas Political Science Association, Emporia, Kansas, April 1983.

Panel Community Section. Discussant on urban related issues and problems. Southwestern
Social Science Association, Dallas, Texas, March 1981.

Panel "Using the Community Development Corporation as a Model for Re-structuring the
Institutions of the Low Income Neighborhood." Southwestern Social Science
Association, Houston, Texas, April 1980.

PROFESSIONAL PRESENTATIONS
Presentation 鈥淔airmount Neighborhood: Survey Research Results.鈥� Faculty Senate, Wichita
State University, January 2018.

MARK A. GLASER
Page 23
PROFESSIONAL PRESENTATIONS (continued)
Presentation 鈥淔airmount Neighborhood through the Eyes of Residents - Part 3: Support of Area
Economic Development.鈥� Experimental Engineering Building, 九色堂,
December 2017.

Presentation 鈥淔airmount Neighborhood through the Eyes of Residents - Part 2: Household
Needs Assessment.鈥� Fairmount Coffee Company, November 2017

Presentation 鈥淔airmount Neighborhood through the Eyes of Residents - Part 1: Neighborhood
Development Guided by the Public Interest.鈥� Fairmount Park Community Center,
September 2017

Presentation 鈥淐itizen Engagement and Building Public Value.鈥� Emerging Leaders Academy,
University of Kansas, Wichita, Kansas, October 2013.

Presentation 鈥淐ollaborative Partnerships and the Comprehensive Plan.鈥� The Kansas Chapter of
the American Planning Association, Manhattan, Kansas, October 2013.

Presentation 鈥淎 New Way of Engaging Citizens: The Value of an Invitation, The Necessity of
Information, and How a Multifaceted Approach Makes All the Difference.鈥� The 99th
Annual Conference of the International City/County Management Association, Boston,
Massachusetts September 2013.

Presentation 鈥淪trengthening Connections between Neighborhood and Community Well-Being.鈥�
Keynote speaker for Neighborhood University, Wichita Independent Neighborhoods,
Wichita, Kansas September 2013.

Presentation Wichita-Sedgwick County Community Investments Plan Steering Committee.
Wichita, Kansas May 2013.

Presentation 鈥淏uilding Sustainable Communities.鈥� Command Staff, Wichita Police
Department, January 2011.

Presentation 鈥淏uilding Sustainable Communities.鈥� Hugo Wall Day, Wichita, Kansas,
September 2010.

Presentation 鈥淏uilding Partnerships: Positive Political Skills at City Hall.鈥� Kansas Municipal
Clerks Certification Institute, Wichita, Kansas, November 2008.

Presentation/Seminar Conducted the 鈥淧reparing Future Faculties鈥� Seminar series for doctoral
students at Arizona State University. The seminar focused on methodology for blending
teaching, research, and community service strengthening the bridge between theory and
practice. Phoenix, Arizona, October 2008, February 2010.

MARK A. GLASER
Page 24
PROFESSIONAL PRESENTATIONS (continued)
Panel 鈥淔aculty Forum: The Financial Crisis and Local Government鈥� Area Managers Seminar,
Wichita, Kansas, October 2008.

Keynote Address 鈥淔rom Government to Governance.鈥� Annual Winter Meeting of the Kansas
Association of City/County Management, Wichita, Kansas, February 2008.

Presentation 鈥淐ommunity Problem Solving.鈥� MiniMPA Session, February 2011, February
2012.

Presentation 鈥淢eeting Customer and Community Expectations.鈥� MiniMPA Session, March
2002, October 2003, October 2004, October 2005, October 2006, October 2007, October
2008, November 2009.

Presentation 鈥淢anaging Networks.鈥� MiniMPA Session, March 2008, March 2009, April 2010.
Panel Moderator 鈥淭he Dance of Leadership鈥� Robert B. Denhardt.鈥� The 12th Annual Midwest
Regional Public Finance Conference, Wichita, Kansas, February 2007.

Presentation 鈥淪urvey Research Findings: Engaging Citizens in Strategic Investment Decisions.鈥�
Wichita Board of Education, January 2006.

Presentation 鈥淐ommunity Partnerships: Local Governments and Nonprofit Agencies.鈥� Joint
session of the Area Managers Semin
ar and the Nonprofit Executives Seminar, Wichita,
Kansas, September, 2004.
Presentation 鈥淪edgwick County Public Health Survey Results.鈥� Sedgwick County Assembly:
Prescription for Healthy Citizens, Wichita, Kansas, March 12, 2004.

Panel Moderator 鈥淐itizen-Initiated Performance Assessment: Applying the Nationally Recognized Iowa Approach for Achieving Collaboration between Citizens, Elected Officials
and Staff.鈥� The 9th Annual Midwest Regional Public Finance Conference, Wichita, Kansas,
February 2004.

Presentation 鈥揘eighborhood Assistant Staff Retreat, City of Wichita, Kansas. February 2003.
Moderator 鈥揂rea Managers Seminar 鈥淓ngaging Citizens: How Social Capital Makes It Easier
for Elected Officials to Govern and Managers to Manage.鈥� December 2002.

Presentation/Training 鈥淗ow to Conduct Surveys.鈥� Community Policing Beat Coordinator
Training for the Wichita-Sedgwick County Law Enforcement Training Center, September
2002.

MARK A. GLASER
Page 25
PROFESSIONAL PRESENTATIONS (continued)
Presentation 鈥淔ind Out What Citizens Really Think: How to Conduct a Citizen Survey.鈥�
Kansas County Commissioners Annual Conference, May 2002.

Presentation 鈥淐ity Officials Speak: Visions of the Future of the Kansas League of
Municipalities.鈥� Area Managers Seminar, September 2000.

Presentation 鈥淐onnecting Citizens and the Community.鈥� Keynote speaker for the City of
Wichita District Advisory Board Orientation, April 2000.

Presentation 鈥淐itizen Satisfaction and Willingness to Pay.鈥� Annual Mid-Winter Meeting of the
Kansas Association of City/County Management, March 2000.

Presentations 鈥淢aking Education the Foundation for a Better Community.鈥� Joint Meeting of
the Wichita Public Schools Board of Education, Wichita City Council, and the Sedgwick
County Board of Commissioners, April 1999; Citizen Advisory Commission, Unified
School District 259, May 1999.

Presentation 鈥淓valuating Programs: Are You Accomplishing Your Goals?鈥� Executive Issues
Seminars, Regional Community Policing Training Institute and the Mid-West Criminal
Justice Institute at 九色堂, March 1999.

Round Table Discussion Leader 鈥淐onsiderations in Using Performance Measurement in the
Work Place.鈥� Kansas Association of Counties, November 1998.

Presentation 鈥淐itizen-Government Relations and Expectations.鈥� Sedgwick County/City of
Wichita Local Government Executive Development Institute, September 1998.

Presentation Using citizen input in the development of a comprehensive plan, Planning
Subcommittee, Wichita-Sedgwick County Metropolitan Area Planning Department, January
1998.

Presentation Demand for city bus service and recognition of community responsibility, Wichita
Transit Advisory Board, October 1997.

Presentation Citizen satisfaction, demand for services, and attachment to community,
neighborhood and city government, City Council, Wichita, Kansas. October 1997.

Presentation Citizen satisfaction with city service delivery and demand for investment,
management team for the City of Wichita, Kansas. September 1997.

Round Table Discussion Leader 鈥淯nderstanding Citizens and Building Relationships between
Community and Local Government.鈥� City Council Orientation, Institute for Municipal
Leadership, 九色堂, June 1997.

MARK A. GLASER
Page 26
PROFESSIONAL PRESENTATIONS (continued)
Presentation/Training 鈥淗ow to Conduct Surveys.鈥� Community Policing Training, City of
Wichita, Kansas, March 1997.

Presentation/Panel 鈥淧erformance Measurement and Bench marking: Moving from the Generic
to the Germane." Midwest Regional Public Finance Conference, Kansas Public Finance
Center, 九色堂, January 1997.

Presentation/Panel Citizen forum on building trust in Orange County government. Videotaped
for broadcast on WMFE Channel 24 and Orange TV, Orlando, Florida, September 1996.

Presentation/Discussion Citizen perceptions of local government. Selected citizens from
Orange County, Orlando, Florida, May 1996.

Presentation/Discussion "Willingness to Pay: Citizen Alienation and Public Finance." Research
Associates of the Kansas Public Finance Center, 九色堂, May 1996.

Presentation Performance Measurement in Higher Education. Academic Affairs Management
Group, 九色堂. April 1996.

Presentation Session: Performance Measurement in Government. Kansas Public Finance
Center Conference. 九色堂. February 1996.

Presentation Citizen alienation and demand for local government services. Orange County
Board of Commissioners and management team. Orlando, Florida, January 1996.

Presentation Performance Budgeting Symposium, Division of the Budget, State of Kansas.
Mark Glaser, Principles of Performance Measurement; W. Bartley Hildreth, Ties to the
Budget/Efficiency Measurement. Topeka, Kansas, March 1995.

Presentation "Is There Life in Cleveland After CERCLA? A Symposium On Brownfields
Redevelopment Strategies." Cuyahoga County Planning Commission, Cleveland, Ohio,
October 1992.

Presentation "Progress Report: Groundwater Remediation Policy." Women In Energy, Wichita,
Kansas, April 1992.

Paper/Presentation "Community-Based Groundwater Clean-up Policy and the Convergence of
Economic and Environmental Issues." Chris Cherches and Mark Glaser. International
Environmental Conference - "Urban Engineering and the Environment: What Strategies for
the Future." Recherche Development International, Lyons, France, November 1992.

MARK A. GLASER
Page 27
PROFESSIONAL PRESENTATIONS (continued)
Paper/Presentation "Proactive Environmental Policy by Local Government: Addressing the
Threat of Superfund." by Mark Glaser and Chris Cherches, National Conference sponsored
by the Northeast-Midwest Institute: The Center for Regional Policy, (Washington, D.C.),
Chicago, Illinois, June 1991. (Published in New Life for Old Buildings: Confronting the
Environmental and Economic Issues to Industrial Reuse, Northeast-Midwest Institute,
Washington, D.C., 1991; Reprinted in Revival of Contaminated Industrial Sites: Case
Studies, Northeast-Midwest Institute, 1992; Reprinted in Brownfields Reuse Strategies: A
Local Development Symposium by the Cuyahoga County Planning Commission, Cleveland,
Ohio, 1992.)

Paper/Presentation "Local Government in a Leadership Role in Groundwater Clean-up and
Preservation: Preempting Superfund and Protection of the Local Economy." Mark Glaser
and Chris Cherches, International City Management Association's 77th Annual Conference,
Boston, Massachusetts, September 1991.

Presentation "Superfund and Groundwater Remediation Policy in Wichita." Wichita Area
Association of Realtors, October 1990.

Instructor Supervisory Development Seminars. Academy for Professional Development of
Public Managers and Supervisors, Center for Urban Studies, 九色堂.
Topics include leadership, organizational change, organization structure, discipline, March
1981 -April 1990.

Panel "Neighborhood Training Program" for the Salvation Army. This program was designed
to help the Wichita Area Salvation Army better understand the problems of low-income
neighborhoods and the effective use of neighborhood-based action, January 1990.

Presentation Small Community Survival: Economic Building Blocks (A workshop for
community leaders). Presentation title: "Incentives - Who Wants What?" Wichita, Kansas,
September 1988.

Panel Co-Presentation with Jerry Mallot (Executive Director of the Wichita Area Chamber of
Commerce) and Don Slawson (Slawson Companies) on "The Wichita/Sedgwick County
Long Range Planning Task Force: Where Do We Go From Here." - Wichita Area Managers
Seminar, Spring 1987.

Panel Development of programs on humanities related issues. Presentation on housing
program. Kansas Committee for the Humanities, Wichita, Kansas, Spring 1977.

Panel Public school educational issues. Discussion Group Chairperson on educational issues.
Wichita Public Schools Educational Conference, Wichita, Kansas, Spring 1977.

MARK A. GLASER
Page 28
PROFESSIONAL PRESENTATIONS (continued)
Panel Issues related to the low-income population. "The Other Kansans." Group Discussion
Leader. Wichita Community Action Agency/Kansas Committee for the Humanities,
Wichita, Kansas, Spring 1977.

Panel Housing issues for the state of Kansas. Kansas Chapter of the National Association of
Housing and Redevelopment, Wichita, Kansas, Spring 1976.

UNIVERSITY SERVICE
Member -Brookings Visitation Team, Washington, D.C. Sponsored by the Office of the
President, 九色堂, January 2018.

College Council Representative 鈥揊airmount College of Liberal Arts and Sciences,
September 2017 鈥� May 2018.

Member - Promotion Committee, Hugo Wall School of Public Affairs, Wichita State
University, 2017.

Committee Outside Member 鈥揇ean鈥檚 appointment to the School of Social Work, Fairmount
College of Liberal Arts and Sciences faculty promotion committee, Fall 2012.

Chair - Tenure Committee, Hugo Wall School of Urban and Public Affairs, Wichita State
University, 2011.

Chair - Untenured Faculty Evaluation Committee, Hugo Wall School of Urban and Public
Affairs, 九色堂, 2006; 2007; 2010.

Committee Member 鈥� Selection of a Public Affairs Associate, Center for Urban Studies,
九色堂, May 2007.

Committee Member 鈥� Graduate Assistant Selection Committee, Hugo Wall School of Urban
and Public Affairs, 九色堂, Spring 2006.

Committee Member 鈥� Dean鈥檚 appointment to the Fairmount College of Liberal Arts and
Sciences Tenure and Promotion Committee, Fall 2003-2004.

Committee Member 鈥揂ssistant/Associate Professor Search Committee for the Master of
Public Administration program, Spring and Fall 2005.

Committee Member - Untenured Faculty Evaluation Committee, Hugo Wall School of
Urban and Public Affairs, 九色堂, 1997; 1999.

MARK A. GLASER
Page 29
UNIVERSITY SERVICE (continued)
Committee Member -Hugo Wall School of Urban and Public Affairs Graduate Assistantship
Selection Committee, 九色堂, 1998-99, 2005.

Committee Member - Bachelor of General Studies Faculty Committee, Fairmount College
of Liberal Arts and Sciences, 九色堂, September 1997 - October, 1998.

Committee Member - Committee for the Assessment of Teaching, Research and Service
Responsibilities of Faculty, Hugo Wall School of Urban and Public Affairs, Wichita State
University, October 1996 - January 1997.

Committee Member - Director Search Committee, Hugo Wall School of Urban and Public
Affairs, 九色堂, April - June 1996.

Committee Member -Alumni Award Committee, Master of Public Administration program,
九色堂, May 1996.

Committee Member -Ad Hoc North Central Association Re-accreditation Committee for
self study through faculty institutional assessments, Graduate School, Wichita State
University, November 1995.

Committee Member -Assistant Professor Recruitment Committee for Administration of
Justice, 九色堂, February - May 1995.

Committee Member -Enrollment Task Force for the Fairmount College of Liberal Arts and
Sciences, 九色堂, October 1994 - January 1995.

Committee Member -Faculty Affairs Committee, College of Health and Public Affairs,
University of Central Florida, September 1992 - May 1994.

Committee Member -Committee for Faculty Evaluation, Department of Public
Administration, University of Central Florida, September 1993 - July 1994.

Committee Chairperson -Selection Committee for 1992-93 Outstanding Public
Administration Students, Department of Public Administration, University of Central
Florida, March 1993.

Committee Member -QUEST Quality Conference Planning Committee, Center for
Productivity Enhancement, 九色堂, September 1991 - May 1992.
Committee Member -Graduate School Assistant Dean Search Committee, Wichita State
University, 1988.

MARK A. GLASER
Page 30
UNIVERSITY SERVICE (continued)
Committee Member -University Senate Library Policy Committee, Wichita State
University, 1986-1987.

Committee Member -九色堂 Research and Graduate Educational Task
Force for North Central Association Reaccreditation, 1986.

Committee Chairperson -Vice-president of Academic Affairs Sub-committee for Statistical
Analysis of the 九色堂 service area - Regents Mission Development, 1987.

Committee Member -九色堂 Traffic Policy Committee, 1987.

Committee Member -Faculty Representative to the Master of Public Administration
Graduate Student Association, 九色堂, 1981-85, 1986-90.

Committee Chairperson -Master of Public Administration Graduate Assistantship Selection
Committee, 九色堂, 1985-86.

Committee Member -九色堂 Faculty Grievance Review Committee, 198384.
Committee Chairperson -Master of Urban Affairs Recruitment Committee, Wichita State
University, Fall 1984.

Committee Member -Curriculum Revision Committee, Master of Public Administration
Program, 九色堂, 1987-88.

Committee Member -Graduate Assistantship Selection Committee, Center for Urban
Studies, 九色堂, 1982-83, 1985-86, 1986-87, 1987-88, 1988-89.
Committee Member -Curriculum Revision Committee, Master of Urban Affairs Program,
九色堂, 1982.

Committee Member -Institute for Urban Studies Director Search Committee, University of
Texas at Arlington, 1980.

Committee Member -Faculty Evaluation Guideline Committee, Institute for Urban Studies,
University of Texas at Arlington, 1980.

COMMUNITY SERVICE
Member 鈥揋rants Review Committee, CDBG & HOME grant applications for 2012-2013,
City of Wichita.

MARK A. GLASER
Page 31
COMMUNITY SERVICE (continued)
Member 鈥揌ealth Access Implementation, Coordination Work Group, August 2007 鈥揓une
2008.

Member 鈥揈xecutive Steering Team for the Sedgwick County Health Access Summit, March
鈥� August 2007.

Citizen Involvement Taskforce, City of Wichita. -Member of a Taskforce that made
recommendations to the Wichita City Council about vehicles for citizen participation,
August 1999.

Project Policy Board -International City/County Management Association Comparative
Performance Consortium - A national Consortium of city managers and administrators
formed under the auspices of ICMA with the mission of enhancing performance in local
government by developing comparative performance measures for large cities. February
1995 - October, 1998.

Neighborhood Services Taskforce - Member of a taskforce assigned the responsibility of
making recommendations for neighborhood service delivery including modifications of
organization structure for the City of Wichita, March - April 1997.

Youth Recreational Alliance - Membership on the local government/nonprofit organization
Youth Recreational Alliance advisory committee. Chairperson of the subcommittee to
measure youth recreational demand. Wichita, Kansas, October 1994 - April 1995.

Member - Wichita-Sedgwick County Neighborhood Initiative Resource and Support Team,
September 1994 - April 1995.

Member - Daytona Beach Leadership Council, July 1993 - May 1994.

Assessor and Team Leader in the Deputy Police Chief Assessment Center, Personnel
Division, City of Wichita, Kansas, March 1992.

Assessor in the Fire Captain Assessment Center, Personnel Division, City of Wichita,
Kansas, April 1991.

Ex-officio Member/City Manager's Staff for the Public Art Advisory Board to the City
Council, City of Wichita, January -March 1991.

Membership on the Environmental Consultant Interview panel for the Remediation
Investigation/Feasibility Study of groundwater contamination in the central business.

Vice-Chairperson for the Concurrent Session on Community-based Initiatives, Symposium
on Affordable Housing, sponsored by the Office of the Mayor, Wichita, Kansas, March
1989.

MARK A. GLASER
Page 32
COMMUNITY SERVICE (continued)
Reappointment to the Economic Development Sub-committee - Strategic Planning for the
City of Wichita, Kansas, 1988-89

Chairperson - Site Selection Committee, Wichita Habitat for Humanity, August 1986 October 1988.
Consultant for the State of Kansas in the Federal District Court case Valdez v. State of
Kansas, Social and Rehabilitative Services Department.

Appointment to the Economic Development Subcommittee - Strategic Planning for the City
of Wichita, Kansas, 1986-87.

Executive Committee, Interagency Research Committee, Wichita, Kansas, 1986-87.
Chairperson, Committee for the Selection of the Recipient of the Excellence in Public
Service Award, Wichita, Kansas Chapter, American Society for Public Administration,
1986.

Board of Directors, Wichita Habitat for Humanity - Low-income housing development,
August 1986 - October 1988.

American Society for Public Administration Council Member, Wichita, Kansas Chapter,
1985-86.

Membership on the Wichita-Sedgwick County Metropolitan Area Planning Department,
1990 Census Statistical Areas Committee, 1985-86.

Chairperson, Interagency Research Committee - Designed to bring public and private sector
organizations together for the purpose of data and research information exchange, Wichita,
Kansas, 1985.

Vice-Chairperson, Interagency Research Committee, Wichita, Kansas, 1984.
Wichita Public Schools, Research Advisory Committee, 1978.

Wichita Public Schools Educational Conference Planning Committee, 1978.

Wichita Community Action Agency, Kansas Committee for the Humanities Steering
Committee, "The Other Kansans" project, 1976.

MARK A. GLASER
Page 33
AREAS OF STUDY
Citizen Engagement
Community Attachment and the Public Interest
Demonstrated Trust
Intergovernmental and Intersector Collaborative Networks
Community Development and Neighborhood Based Organizations
Research Methods
Policy/Program Evaluation
Urban Environmental Policy
Urban Educational Policy
Performance Measurement and Improvement

COURSES TAUGHT
Community Networks: Intergovernmental and Intersector Collaboration
Research Methods
Applied Statistics/Writing with Quantitative Evidence
Program/Policy Evaluation
Urban Policy Analysis
Performance Measurement
Introduction to Public Administration
Urban Affairs I: Overview of Urban Concerns and Governance
Urban Affairs II: Applied Urban Research Projects